Consumer device retailer aims to enhance the post-purchase service experiences for consumers while enhancing installation for its installer network.
The Good Guys has actually struck a collaboration with online services marketplace, Airtasker, to launch a brand-new digital platform aimed at much better connecting clients with its installers.
The customer device retailer has actually provisioned a brand-new setup platform focused on streamlining the process for clients while much better managing its contractor network. The solution presented throughout its national store network in June and allows clients to track and coordinate their service online, handle variations to their task, access any needed certifications as soon as a job is completed, and also rate their experience.
Customers that acquire the setup in-store can pick from a list of offered installers in their location in addition to book in a time for the installation.
On the provider side, the platform is utilized to send out job details to the installer by means of an app, enhance payments, and produces complete reporting dashboards. Clients and installers can also communicate through the platform independently, and installers will be needed to upload pictures and paperwork once they’ve completed a job so customers can approve and evaluate.
The deal is the first struck under Airtasker’s new Ecosystem Partnership program, which sees the company constructing online markets for other industry verticals.
The Good Guys CMO, Robert Ambler-Frazer, stated it had been looking for methods to innovate the post-purchase experience and help with quality service assurance.
Partnering with Airtasker to establish this reservation website for our Concierge Home Installation Services has provided us with a distinct option that puts us well ahead of our rivals and makes collaborating services simpler and problem-free for our consumers, more efficient for our installer network, and more cost reliable for The Good Guys, he stated.
The Good Guys has 400 installers nationally who will now have access to more jobs from more stores, Ambler-Frazer added.
Airtasker co-founder and chief running officer, Jonathan Lui, stated the deal was an Australian-first and said he expected it could activate a shift in the way sellers consider the post-purchase consumer experience.